Returns & Exchanges
Due to the perishable nature of our beverages, Carbliss Cocktails cannot accept returns on opened or consumed products. If your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.
Contact Support
Email our customer service team within 7 days of delivery with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photos of the damaged packaging or incorrect items so we can document the quality control issue with our shipping partners.
Review Process
Our team will review your claim within 48 hours to determine eligibility for a full refund or a complimentary replacement shipment.
Resolution
Once approved, refunds are processed to your original payment method within 5-7 business days, or a new tracking number will be issued for replacements.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing